Paradise Home Furniture Store Policies
Delivery & Shipping Policies
Delivery & Shipping
Delivery & Shipping Address
Attempted Deliveries & Storage Charges
Limitations & Qualifications of Sale
International, Alaska, and Hawaii Orders
Site Errors; Incorrect Shipping, Pricing, Product Photos, and/or Set Misconfigurations
Backorders and Discontinuation of Stock
Full Service Delivery & Setup Upgrade Service
Delivery & Shipping Policies:
Paradise Home Furniture reserves the right to deny or cancel deliveries to areas with limited, delayed, or difficult access including, but not limited to: zones requiring permits or special equipment to enter, camp sites, construction zones, churches, country clubs, private estates, farms, military or government buildings or areas, storage facilities, universities, and etc. If your apartment complex or housing area is gated and requires an access code, please provide it to the delivery drivers when your delivery appointment is made.
Delivery and Shipping:
Local residents in the Los Angeles areas can choose between 3 shipping methods: Store Pick-Up, Home Drop off Delivery (No Setup), or Full Service Delivery & Setup.
Home Drop Off Deliveries:
Full-Service Delivery & Setup:
Paradise Home Furniture will provide all customers with an estimated delivery date within 48 hours of the order being placed. Paradise Home Furniture cannot guarantee the arrival date or time of your furniture. Estimations are made based on manufacturer stock at the time of the order and the manufacturer’s standard delivery times to our location in Los Angeles. We will do our very best to communicate the status of your order every step of the way, and notify you by email if any changes in your delivery date are made. Once the shipment leaves our warehouse you will be given a tracking number, when applicable.
Delivery & Shipping Address:
All submitted orders are processed through our in-house fraud detection service for verification before payment is accepted and merchandise is ordered. Customers will receive email notifications from Paradise Home Furniture staff once the sales are approved for processing. This process may take up to 48 hours. Sales that cannot be verified may have been entered incorrectly or contain false information, these customers will be notified and their sales will be cancelled out. Please note, that for all online sales, the receiving party must provide our delivery drivers with a valid photo ID, and must be listed on the original sale order, or we will not release the merchandise. Additional documents may be requested for address verifications prior to a delivery being set. Failure to comply will result in the cancellation of the sale, cancellation of delivery, and storage, delivery, and/or restocking fees, at the discretion of Paradise Home Furniture. If you have any questions or concerns about these policies, please contact Paradise Home Furniture at 661-265-0000.
Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately. For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.
Shipping fees reflect the price of shipping multiple items (if applicable) in a single shipment. In the event that one or more items are backordered and there will be a delay, the customer will be given the option to request separate shipments. In this situation, the customer is responsible for any additional fees that multiple shipments may incur. Alternately, the shipment can be held until all pieces are in stock and ready for a single shipment and single fee.
Paradise Home Furniture is not responsible for incorrectly entered shipping addresses during the online checkout process. Due to a penalty assigned by the shipping company, a $75 fee will be charged in the event that the customer requires an address correction after a shipment has been scheduled. This fee is not a punishment, but rather an attempt to recoup the charge from the shipping company. Please be advised that, in an effort to protect our customers from fraud, we will require proof of address when such requests are made.
Attempted Deliveries and Storage Charges:
If the customer schedules a delivery, but is not there to receive the merchandise, Paradise Home Furniture or the shipping company will bill the customer for repeated delivery attempts. Often Paradise Home Furniture or the shipping company will place the merchandise in a storage facility while they contact the customer to reschedule delivery. In the event that the shipping company charges Paradise Home Furniture for a storage or redelivery fee on behalf of absentee customers, Paradise Home Furniture will pass those charges on to the customer. Customers will be notified by email about the additional fee, and the credit card on file with Paradise Home Furniture will be charged. Please make every effort to be available to receive your merchandise at the scheduled time.
When an order is ready, the customer will be contacted by Paradise Home Furniture and informed that the order is ready to ship. Customers can then expect a call from Paradise Home Furniture or the shipping company to schedule a convenient date and time for delivery. Please ensure you respond to communications within 24 hours, or storage fees may be applied by Paradise Home Furniture or the shipping company. In the event that the shipping company charges storage fee, we will pass those charges on to the customer. Customers will be notified by email of the additional fee, and the credit card on your account will be charged.
Paradise Home Furniture offers no hassle returns on most items. Returns will be accepted within 7 days of delivery, less shipping costs. All items must be in the original packaging and unassembled. Items not in the original packaging, or merchandise that has been assembled, cannot be returned. Merchandise must be in like-new condition in order for customers to receive full credit.
Exceptions to our Return Policy include:
Upon return, furniture will be inspected for damage before we can process your refund. Damaged items can only be exchanged for the exact same item. A restocking fee of 10% will be applied for all returns. Return shipping is the responsibility of the customer. The original shipping charges and handling fees for the returned item(s) are also the responsibility of the customer and will be deducted from the refund amount. In addition, there is a 10% restocking fee which will be deducted from your refund on all drop-ship orders. Customers are also welcome to bring merchandise to Paradise Home Furniture for a speedier and less costly return process. No refunds are available for merchandise that is not en-route back to Paradise Home Furniture by the end of the 7th day from the delivery date.
If returning items need to be picked up from your home, you will be charged a pickup fee. The initial delivery fee is not refundable. Prices paid at the time of purchase are final. Refunds on purchases made by cash or check will be refunded by mailed check within ten (10) business days of receiving returned merchandise in its original condition. Refunds by credit card will post to your account within three (3) business days of receiving returned merchandise in its original condition.
When a damaged item has been replaced, the customer is responsible for returning the original, damaged merchandise (in original box/wrapping), within 14 days of receiving the replacement item. Please be advised that the shipping company will not accept items for shipment unless they are properly packaged. If Paradise Home Furniture does not receive the returned items within 14 days, your credit card will be charged for the replacement item. These fees are not refundable.
All items come with a manufacturer’s warranty. Customers are responsible for shipping fees to manufacturer for exchange or repair. Additional 5-Year Accident Protection Warranties can be purchased at the time your order is placed, or before the merchandise is delivered. For more information, please call 661-265-0000.
For your own protection, be sure to note any outside or packaging damage with the shipper at time of delivery. We do not accept exchanges based on color preferences. Please note that computer displays and lighting conditions may affect the accuracy of product images. Paradise Home Furniture does not accept returns based on color preference alone. Paradise Home Furniture will accept the exchange of defective or damaged furniture within 7 days of delivery. We reserve the right to repair or replace any part(s) found to be defective in workmanship for up to one year. All items must be inspected by a Paradise Home Furniture representative before the claim can be submitted.
The following are not manufacturer defects:
Limitations and Qualifications of Sale:
The customer understands that Paradise Home Furniture will give the best estimate of delivery time, but is not responsible for factory delays, shipping delays, port closures, out of stock products, back ordered products, or any other factors beyond Paradise Home Furniture’s control. Paradise Home Furniture makes no delivery time guarantees. No compensation is available for back orders and/or delayed orders.
All claims of damage, defects, insufficiency, impairment, or mis-shipped merchandise must be received by Paradise Home Furniture in writing within 2 days after the customer receives the merchandise.
The customer and Paradise Home Furniture agree that no other accordance or promises, oral or written, specified or implied, shall inhibit or modify the terms of the sales contract.
All merchandise must be paid in full before deliveries can be scheduled. Delays in shipping on behalf of the customer may result in a 10% storage fee.
The only warranties on merchandise sold, are the manufacturer’s warranty, express or implied as to the manufacture. Customer agrees to enforce all warranty rights with the manufacturer only and not with Paradise Home Furniture.
Measurements, dimensions, size, shapes, finishes, colors, and styles are approximate. All are subject to change by manufacturer; Paradise Home Furniture will not be liable.
Orders placed on our online store are charged and processed quickly. Once an order is received, Paradise Home Furniture immediately places items into production, and processes the order for shipment from our stock or the manufacturer. Customers will receive notifications by email once sales are approved for processing, or if additional permissions or information is needed to proceed. This occurs within 48 hours of a sale being submitted through the website.
Orders may be cancelled by customer within 24 hours without incurring a processing fee. All customer-requested cancellations received after the 24-hour window will be charged a 5% fee, to cover Paradise Home Furniture’s processing costs. No exceptions.
If the furniture has been shipped from the manufacturer to Paradise Home Furniture, orders may not be cancelled. Please see our Return Policy for more details.
Items that have shipped from Paradise Home Furniture to the customer cannot be cancelled.
We accept the following methods of payment: Credit card (American Express, Visa, MasterCard, and Discover).
Check card (also called debit cards, ATM cards or banking cards) with a Visa or MasterCard logo.
We do not accept:
Credit cards issued by a foreign bank or with a foreign billing address.
Money orders, checks, cash on delivery (COD), or any other payment method not listed above.
Please Note: Your credit card will be charged upon order processing.
All online payments are held in 'pending' status until the sale has been approved for processing. Sales that have not yet been processed may be cancelled without penalty within 24 hours. Sales that have been processed and invoiced may be subject to fees if they're cancelled.
All online prices and promotions are for Paradise Home Furniture’s online (www.paradisefurniture.com or www.paradisefurnitureonline.com) purchases only. These prices and promotions are not applicable to in-store purchases where other promotions and discounts may apply. Many of our items are only available online. Please call (661) 265-0000 if you would like to check product availability.
International, Alaska, and Hawaii Orders:
At this time Paradise Home Furniture does not offer shipping to Hawaii, Alaska and outside of the continental United States.
Site Errors: Incorrect Shipping, Pricing, Product Photos, and/or Set Misconfigurations:
Paradise Home Furniture makes every possible effort to ensure that the information we provide is complete and accurate to the best of our ability. Unfortunately, mistakes can and do occur. For this reason, we reserve the right to revoke any advertised offer and to correct for any errors or omissions (even after orders have been placed) at the time such errors are discovered.
Paradise Home Furniture cannot guarantee that information advertised online is without error, including pricing, images, availability, and/or colors shown. If we discover an error in pricing, they will be corrected and you will be notified of the changes as they pertain to your order. Discrepancies may result in Paradise Home Furniture offering customers a cancellation or store credit for the amount paid. Prices shown online do not include sales tax or delivery fees. You are responsible for any delivery fees or state taxes that apply to your order.
Backorders and Discontinuation of Stock:
If an item has been discontinued customers will be notified and given the option to cancel the order with no restocking fee. Back-ordered items must be approved by the customer prior to an order being finalized.
Our products are intended for home use only. There is no warranty for commercial use.
If your needs or preferences are very specific, please call for a consultation before ordering.
Store Pick-Up Hours:
Monday to Saturday: 10am to 8pm
Paradise Home Furniture
1233 W. Rancho Vista Blvd., #840
Palmdale, CA 93551 (map)
Please call 30 minutes ahead to schedule pick-up. We offer assistance loading furniture but customers are responsible for bringing blankets and ropes to secure their merchandise.
Store Pick-Up Requirements:
Store Pick-Up Timing:
Merchandise must be picked up within 30 days from the date of purchase (for in-stock items) or 30 days from the date that the merchandise arrives at our warehouse (for backordered items). In the event that no pickup attempt is made within this time-frame, the sale will be treated as a cancellation with a 40% restocking and storage fee applied. Remaining balance will stay as in-store credit and customers will be notified by phone and/or email.
All local deliveries are considered Home Drop off Deliveries, unless Full Service Delivery & Setup is specifically requested at time of purchase. ID will be checked at the time of delivery. We can only release products to a person whose name is specified on the order. For all Home Deliveries, the merchandise will be placed at the threshold of your home or garage. This service does not include setup or removal of trash. At this time, Paradise Home Furniture is unable to provide haul-away services, we apologize for any inconvenience. If you're concerned about placement, assembly or moving your merchandise, Paradise Home Furniture strongly encourages local customers to upgrade to our Full Service Delivery & Setup to ensure that your products are assembled and placed to your liking with little to no effort on your part. This upgrade is available for local deliveries only, and there is a fee.
Full Service Delivery & Setup (Los Angeles-area only):
Full Service Delivery & Setup is available to local area customers for an additional fee. Please call us at (661) 265-0000 to ask about this upgrade before the date of shipping, or select it when you checkout with your product through our online portal. Full Service Delivery & Setup includes delivery of the package(s) inside of your residence, setup and trash removal. We offer the upgraded Full Service Delivery & Setup for local customers only. Fees are calculated at the time of checkout.